Refund policy

Last Updated: January 1, 2025

At [Your Website Name], we are committed to providing a reliable AI-powered service for converting images into prompts and text descriptions. Please review our Refund Policy before making a purchase.

1. Digital Services

Our platform provides digital AI services and virtual usage credits. By purchasing credits, you gain access to our image analysis and AI prompt generation features.

2. One-Time Credit Purchases

All payments are one-time purchases for digital credits. We do not charge recurring subscription fees unless explicitly stated at checkout.

Purchased credits are added to your account after successful payment and can be used at any time. Credits do not expire.

3. Refund Eligibility

Due to the nature of digital products and the immediate allocation of AI processing resources, all sales are generally final and non-refundable.

However, we may issue a refund or account credit in the following cases:

Duplicate or accidental multiple charges.
Billing errors caused by our system.
A technical issue that prevented the purchased credits from being delivered or used, and our support team is unable to resolve the issue.
Fraudulent transactions verified by our payment provider.

All refund requests are reviewed individually and are granted at our sole discretion.

4. Non-Refundable Situations

Refunds are generally not available in the following situations:

You changed your mind after completing the purchase.
You are dissatisfied with the subjective quality or style of AI-generated results.
You purchased more credits than you needed.
You failed to use your purchased credits.
Service interruptions caused by maintenance, internet connectivity issues, or third-party provider outages beyond our reasonable control.
5. Incorrect Purchases

If you believe you purchased the wrong credit package, please contact us as soon as possible. If the purchased credits have not been substantially used, we may, at our discretion, exchange the package or issue a refund.

6. Chargebacks

If you encounter any issue with your purchase, please contact our support team before initiating a chargeback with your bank or payment provider. We are committed to resolving payment disputes quickly and fairly.

Unauthorized or abusive chargebacks may result in the temporary suspension or permanent termination of your account.

Refund Policy Summary
✅ One-time payments only (no automatic recurring billing).
✅ Credits are added instantly and never expire.
✅ Duplicate charges or technical issues may qualify for a refund.
❌ AI credit purchases are generally non-refundable once used.
✅ Contact our support team first for any billing issue, and we will work to resolve it promptly.

7. Contact Us

If you have any questions about this Refund Policy or would like to request assistance regarding a payment, please contact us:

Email: contact@fastview.online
Website: https://fastview.online/contact

 

We aim to respond to all billing and refund inquiries within 2 business days.